AMADÉ BREAKS
Statement of Term and Conditions
This document was last updated 23rd March 2006
Reservation Process
All enquiries and reservations are made through the AMADÉ BREAKS Reservation Service. Our aim is to make
your life simpler by handling all of the reservation correspondence with the Austrian hosts on your behalf.
Visitors who are planning a multi-location trip to Austria in particular benefit from our service.
Payment
A deposit of 10% of the booking value plus a booking fee of £30 per reservation will be charged at the time of
booking. This deposit and booking fee is non-refundable. The balance will be paid by the client, either directly to
the host on arrival at the accommodation or to us 7 days before arrival. Please note that not all the accommodation
on our website take debit/credit cards, please ask at the time of booking.
On receipt of the
deposit and booking fee, and of the hosts acceptance of your reservation, guests will be emailed with full details
of their booking, the balance due, and will include the address details and directions of how to get there. It
would be helpful to the host, if the client can give us an estimated time of arrival at their accommodation in
advance.
Payments to AMADÉ
BREAKS can be made either by credit card (Visa or Mastercard), debit card (Visa Delta or Solo) and by
Switch/Maestro or by Sterling cheque and/ bank transfer. For payments by credit card, a surcharge of 2% will
be applied to the booking value.
AMADÉ BREAKS is not
liable for any of the following conditions:
a). Confirmation email sent to guest is not received.
b). The accommodation cancels guest's rooms due to late arrival of the guest.
c). The accommodation cancels a reservation due to circumstances outside the control of AMADÉ BREAKS.
d). Guest enters incorrect details on enquiry form.
Please note that if you
request any amendments to your reservation after the deposit has been paid (amendments may include changes to
dates, changes to the number of nights, changes to the number of persons in the party etc), an administration fee
of £10.00 will be charged.
Cancellation
If you cancel our confirmed booking, the deposit paid to AMADÉ BREAKS is non-refundable.
Cancellation or changes to your accommodation made by AMADÉ BREAKS;
In the unlikely event that we are forced to cancel or change your accommodation booking, we will notify you as soon
as possible and seek to arrange alternative accommodation of equivalent quality and in the same general location.
We regret no refund or compensation will be payable if we have to cancel your reservation due to circumstances that
we could not reasonably foresee or avoid. These may include war, threat of war, civil strife, industrial action,
terrorist activity, natural or nuclear disaster, fire, bad weather. In these circumstances we are not liable and we
will not pay any resulting expenses or additional costs. In all cases liability and compensation are restricted in
accordance with the provisions of all applicable international conventions which concern accommodation.
Legalities
Your contract with AMADÉ BREAKS is based on these Booking Conditions, which are governed by English law and English
courts. Your statutory rights are not affected by anything in these booking conditions.
This is applicable to
anybody who can view the website in any other country, and / or has contact with AMADÉ BREAKS by any other means of
communication such as electronic mail, fax or post, without necessarily having viewed the website (www.amadebreaks.com).
Complaints Procedure
AMADÉ BREAKS acts as a booking agent only and the information supplied in our pages has been supplied directly
by our hosts. We cannot therefore be held responsible for any inaccuracies in the information provided. In
particular you should note that tariffs are subject to change without notice. We accept liability if the
accommodation is not of a reasonable standard within the context of the price of the accommodation and the length
of your stay.
If you have a complaint
about your accommodation we have arranged, you must inform your host immediately. If your problem is not resolved,
please contact us immediately and we will endeavour to rectify it. You can contact us by phone on +43 (0) 645
230097 or by e-mail.
We will not be
responsible for your disappointment as a result of your unrealistic expectations where the accommodation has been
described. In the event of us the Agents being unable to fulfill a booking confirmed by us due to the host
cancelling the booking for whatever reason, and we cannot arrange alternative accommodation to the customers
satisfaction, we will then refund the booking fee and deposit.
The Agent cannot accept
responsibility for any changes or closes to area amenities or attractions mentioned on our website.
Please ensure that you
have adequate Holiday Insurance cover, especially when participating in Winter sports.
Changes to this
Statement
AMADÉ BREAKS will occasionally update this privacy statement. When we do, we will also revise the "last updated"
date at the top of the privacy statement. For material changes to this Statement, AMADÉ BREAKS will notify you by
placing prominent notice on the website.
Contact Information
AMADÉ BREAKS welcomes your comments regarding this Statement of Privacy, please contact us by
e-mail, or postal mail.
Amadé Breaks
Baierwiesenweg 599
5541 Altenmarkt
Austria.